Services
Key Services
Business Analysis & Requirements
I support organisations by identifying business needs, analysing problems, and translating requirements into clear, structured documentation that supports effective decision-making and solution delivery.
Key activities
- Requirements elicitation and documentation
- Stakeholder analysis and communication
- Business needs assessment
- Functional and non-functional requirements
Process Analysis & Improvement
I analyse existing business and operational processes to identify inefficiencies, risks, and improvement opportunities, helping organisations optimise performance and workflows.
Key activities
- Process mapping and documentation
- Gap analysis and root-cause analysis
- Workflow optimisation
- Continuous improvement support
Data Analysis & Business Insight
I use data to support evidence-based decision-making by analysing trends, identifying insights, and presenting findings in a clear, business-friendly format.
Key activities
- Data analysis using Excel and BI tools
- Reporting and insight generation
- Performance and variance analysis
- Research and data interpretation
Digital & Systems Analysis
I support digital and system-related initiatives by analysing business and user requirements, assessing system needs, and contributing to effective digital solutions.
Key activities
- Digital and e-business analysis
- Website and CMS requirements gathering
- User journey and experience analysis
- Supporting digital transformation initiatives
Tools & Techniques
Tools
- Microsoft Excel
- Power BI (learning/in progress)
- WordPress & CMS platforms
- Jira & Confluence (familiarity)
Techniques
- Requirements gathering
- Stakeholder analysis
- Process modelling
- Data analysis and reporting